Privacy Policy

Effective Date: 5 June 2025
Website: www.ilovelinen.co.za

1. Introduction

Welcome to I Love Linen. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. What Information We Collect

We may collect the following personal information:

• Name and surname
• Email address
• Phone number
• Delivery address
• Billing address
• Payment details (processed securely via third-party gateways)
• Purchase history
• IP address and browsing behavior (via cookies)

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your purchases
• Send you updates, promotions, and newsletters (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Payment processors (e.g., PayFast, PayPal)
• Courier and delivery services
• IT and marketing service providers (only as necessary)
• Legal authorities if required by law

5. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Correct or update your information
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal retention requirements)

To exercise these rights, please contact us at info@ilovelinen.co.za.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

8. Payment and Refunds Policy

Payment Methods:

We accept secure online payments via trusted third-party payment gateways such as PayFast and PayPal. All payment information is encrypted and processed securely. We do not store your card details on our servers.

Order Confirmation:

Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

Refunds and Returns:

If you are not satisfied with your purchase, you may request a return or refund within 7 days of receiving your order. Items must be unused, in their original packaging, and in a resalable condition.
To initiate a return or refund, please contact us at shop@ilovelinen.co.za with your order number and reason for return.

Refund Processing:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original method of payment.

Non-Returnable Items:

Please note that custom-made or personalized items are not eligible for return or refund unless defective or damaged upon arrival.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your personal information, please contact:

I Love Linen
Email: shop@ilovelinen.co.za